At FishNet ("we", "us", "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. By using our website, you consent to the data practices described in this policy. If you do not agree with the data practices described in this policy, you should not use our website.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Full name, email address, phone number, and postal address when you contact us, register for an account, or participate in competitions
- Account Information: Username, password (encrypted), profile picture, bio, date of birth, gender, location, timezone, language preferences, notification settings, and account creation date
- Payment Information: Billing address, payment method details (credit card, PayPal, etc.), transaction history, invoice records, and subscription information (all payment processing is handled through secure third-party payment processors)
- Communication Data: Messages sent through our platform, comments on articles and posts, forum discussions, private messages between users, customer support tickets, feedback submissions, and any other content you submit
- Profile and Social Data: Interests, hobbies related to fishing and gaming, preferred fishing locations, favorite games, profile visibility settings, friend connections, and followers
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information through various technologies:
- Device Information: IP address, browser type and version, device type, operating system, screen resolution, browser language, timezone, device identifiers, and hardware information
- Usage Data: Pages visited, time spent on each page, click patterns, navigation paths, search queries, links clicked, downloads, video watch time, form interactions, error messages encountered, and page load times
- Location Data: General geographic location based on IP address (country, region, city), GPS coordinates (if you grant location permission on mobile devices)
- Cookies and Tracking Technologies: Information collected through HTTP cookies, HTML5 local storage, session storage, pixel tags, web beacons, and similar technologies
1.3 Game and Activity Data
We collect comprehensive information about your gaming and community activities:
- FS Points Data: Current FS point balance, point transaction history, points earned from games, points awarded from competitions, points spent on rewards
- Gameplay Statistics: Game scores, achievements unlocked, levels completed, play time, number of games played, win/loss records, high scores, leaderboard rankings, game progress, save states
- Competition Data: Competition entries, participation history, rankings, prize winnings, submission timestamps
- User-Generated Content: Photos uploaded, fishing reports, catch photos with metadata, video content, blog posts, comments, reviews, ratings, forum posts
- Social Interactions: Friends list, followers, following list, likes given and received, comments posted and received, shares, mentions, tags, block list, and reported content
2. How We Use Your Information
2.1 Service Provision
- To provide, maintain, and improve our services
- To process transactions and manage your account
- To enable gameplay features and track your progress
- To facilitate community interactions and content sharing
2.2 Communication
- To respond to your inquiries and provide customer support
- To send service-related notifications and updates
- To send marketing communications (with your consent, which you can withdraw at any time)
- To notify you about competitions, events, and community activities
2.3 Legal and Security
- To comply with legal obligations and regulatory requirements
- To detect, prevent, and address fraud, security breaches, and technical issues
- To enforce our Terms of Service and protect our rights
3. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data that we hold
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data
- Right to Erasure: You have the right to request deletion of your personal data under certain circumstances
- Right to Restrict Processing: You have the right to request restriction of processing of your personal data
- Right to Data Portability: You have the right to receive your personal data in a structured format
- Right to Object: You have the right to object to processing of your personal data for certain purposes
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time
To exercise these rights, please contact us at [email protected].
4. Data Security
We implement comprehensive technical and organizational measures to protect your personal data:
- Encryption: All data in transit is encrypted using TLS 1.3/SSL protocols. Data at rest is encrypted using AES-256 encryption
- Secure Infrastructure: Enterprise-grade cloud hosting with firewalls, intrusion detection systems, and DDoS protection
- Access Controls: Role-based access control, multi-factor authentication for administrative access, and regular access reviews
- Staff Training: Regular data protection training and security awareness programs
5. Contact Us
If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:
FishNet
123 Thames Riverside
London, EC4N 6TE
United Kingdom
Email: [email protected]
Phone: +44 20 7654 2390
Data Protection Officer: [email protected]